Return and Refund Policy

At NicheSPR, we want you to receive the correct product in good condition. If something is wrong with your order, please contact us at contact@nichespr.online.

1. Print-on-demand and personalized products

Our print-on-demand apparel is produced after an order is placed. We do not offer voluntary returns or exchanges for a change of mind or for choosing the wrong size, color, or design when the item supplied matches your order.

Personalized products include items customized with your name, text, photograph, or other individual specifications. These items are not eligible for change-of-mind returns.

Please check your selections, size measurements, and personalization details before purchasing.

These restrictions do not affect claims for faulty, damaged, or incorrectly supplied products, or the statutory rights described below.

2. Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing or printing defect, or does not match your order, please contact us promptly, preferably within 30 days of delivery.

Please include:

• Your order number or other proof of purchase.

• A description of the issue.

• Clear photographs of the item, the affected area, and packaging where possible.

We will review the issue and arrange an appropriate repair, replacement, or refund, consistent with your applicable consumer rights.

If a return is necessary because of a product defect or our error, we will cover the necessary return shipping costs. We may resolve some claims without requiring a return.

The 30-day reporting period does not shorten any statutory guarantee or other mandatory rights.

3. Returns for other products

Non-personalized products that are not print-on-demand may be returned under our voluntary 30-day return policy.

Contact us within 30 days of delivery. Items must be unused, unwashed, and unaltered, with their accessories and tags where applicable. Please retain the original packaging where possible.

These condition requirements apply to voluntary returns; statutory withdrawal and defective-product claims follow the rules below.

Discounted items follow the same eligibility rules.

4. How to return an item

Email contact@nichespr.online before sending your item so we can provide the correct return address and instructions.

The address printed on your parcel may not be the correct return destination. Please confirm the destination with us.

For approved voluntary returns, send the item within 14 days of receiving our instructions. We recommend using tracked shipping and retaining proof of postage.

For change-of-mind returns, you pay the return shipping costs unless we agree otherwise. Original delivery charges are not refunded for voluntary returns unless required by law. We do not charge a restocking fee.

5. Refunds

We will notify you after reviewing your claim or inspecting a returned item.

Approved refunds are issued to the original payment method. Refund amounts reflect the price actually paid, including applicable discounts.

We issue approved voluntary refunds within 7 business days after receiving the returned item or confirming that a return is unnecessary. Your payment provider may require additional time to display the funds.

Statutory withdrawals follow the specific refund deadlines below.

6. Exchanges and cancellations

We do not offer direct exchanges for correctly supplied print-on-demand or personalized products. For other eligible products, you may request a return and place a new order.

Contact us immediately if you need to cancel or change an order. Changes may be unavailable once production or shipping has begun. This does not affect any applicable statutory cancellation rights.

7. EU and UK consumer rights

Where EU or UK consumer law applies, you may withdraw from an eligible online purchase without giving a reason by notifying us within 14 calendar days of receiving the goods. For goods from one order delivered separately, the period begins when you receive the last item.

Email us a clear statement that you wish to withdraw. Exercising this right does not require our approval. Return the goods within 14 days after notifying us.

This right generally applies to non-personalized products, including printed products selected from standard designs, sizes, or colors. It generally excludes goods made to your individual specifications or clearly personalized.

For eligible withdrawals, we reimburse the purchase price and, where applicable, the least expensive standard outbound delivery charge. Additional charges for premium delivery are not reimbursed. You pay the direct return shipping costs.

We reimburse you without undue delay and within 14 days of your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first.

You may inspect an item as you would in a shop. A deduction may apply for diminished value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

EU customers retain the minimum two-year legal guarantee for nonconforming goods and any longer protection under applicable national law. Personalized products also retain protection against defects.

8. Missing deliveries

If your order has not arrived, contact us with your order number and tracking details. We will investigate and arrange an appropriate resolution. Your applicable rights concerning late delivery or non-delivery remain unaffected.

Contact

Email: contact@nichespr.online
Website: https://nichespr.online/

Nothing in this policy limits your mandatory consumer rights.